Refund policy

Refund Policy

Pre-Order Information

Certain items are available for pre-order and may take 2 to 6 weeks for fulfillment, depending on your location. Please refer to the product description to determine if your item is a pre-order or ready to ship. We appreciate your patience!

All Sales Are Final

Once an order is placed, it cannot be canceled or refunded, so please ensure you select the correct product before completing your purchase. If you receive an incorrect order, contact us at veritasetvita1@gmail.com, and we will assist you.

Shipping Address Responsibility

Orders will be shipped to the address provided at checkout. If you need to update your shipping details, you must notify us before the order is shipped. If the package is sent to the original address due to lack of notification, we are not responsible for the misdelivery.

Damaged Items

If your order arrives damaged, please email us at veritasetvita1@gmail.com for an inspection. We will review the issue and do our best to assist you.

Shipping & Tracking

Once your order has been processed, you will receive a tracking number.

For any shipping-related concerns, please contact your carrier directly, as we are not liable for lost or delayed shipments.